This programme is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers. In addition, the programme specifically focuses on skills required in the volatile, uncertain, complex and ambiguous context in which managers and supervisors are required to operate. These include EQ and digital skills. The qualification builds on the FETC: Generic Management NQF 4 and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. Learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the manager could primarily be responsible for managing the supervisors and staff within their section, division or business unit. Ultimately, this qualification is aimed at improving the effectiveness and leadership abilities of middle managers in various occupations in South Africa, in private and public business entities as well as non-governmental organisations. For this reason, the word ‘entity’ includes a company, business unit, public institution, small business or non-profit organisation.



  • Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
  • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
  • Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
  • Build relationships with superiors and with stakeholders across the value chain.
  • Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
  • Enhance the development of teams and team members.
Additional Information

1 Year